FAQs

We've put together a list of our most frequently asked questions for your convenience. If we haven't got the answer to the question you're looking for, please get in touch and we'll get back to you as soon as possible.

Our Cardiff Shop

What are you opening hours?

Our cafe and shop is usually open from 11am-5pm, but we stay open until late on event days.

Our opening hours also change seasonally, so it's best to check the find us page for our current opening hours.

Do you sell food?

We do! We have a range of sweet treats including homemade brownies, blondies, cookies and flapjacks.

Do you have a bathroom?

We do! And it's accessible :)

Do you sell alcohol?

We do! We are a licensed premises and stock a selection of beers, spirits and cocktails.

Try our famous BisexualiTea (that changes colour) or The Camp Disco Diva (a rose and hibiscus lemonade with glitter) named after local legend Victoria Scone!

If alcohol isn't your thing, we've got you covered with a variety of soft drinks and mocktails.

Events

What time do your events start and end?

This depends on the event, so please check our our upcoming events page for more information.

Do you sell alcohol?

We do! We are a licensed premises and stock a selection of beers, spirits and cocktails.

Try our famous BisexualiTea (that changes colour) or The Camp Disco Diva (a rose and hibiscus lemonade with glitter) named after local legend Victoria Scone!

If alcohol isn't your thing, we've got you covered with a variety of soft drinks and mocktails.

I can no longer attend. What are my options?

We're sorry to hear that you can no longer join us :(

Please check our our refund policy for options.

Do you employ security?

The Queer Emporium is a safe space for the community - and we want to protect that.

So, for our late night events, we employ licensed security to keep a check on things. They're really friendly and are also Queer!

If you're interested in helping us to maintain our safe space and hold a valid SIA Door Supervisor Licence, get in touch with us here!

Can I bring food and drink with me?

Only food and drink purchased from The Queer Emporium can be consumed at our events.

Don't worry! We have a range of sweet treats including homemade brownies, blondies, cookies and flapjacks.

(We will permit food and drink required for medical reasons).

Our Online Shop

I haven't recieved my order. What should I do?

We're really sorry to hear that you haven't recieved your order yet.

Most of our orders arrive in 3-4 working days. However, if you've waited longer than this, please get in touch and we'll sort it.

I'd like to return my order. How can I do this?

Please see our return policy for more information.

Working With Us

I'd love to work for The Queer Emporium! What should I do?

Great to hear! Please see our vacancies for our current openings.

I'd like to stock my products at The Queer Emporium! How do I do this?

We're exicited that you'd like to partner with us! Please get in touch with us and we'll take it from there.

I'd like to make a bulk purchase for my business. How I can get in touch?

We'd love to help! Get in touch with us here.